Please type your name on this final exam, mark your answers, and then submit them to me via email at BOTH addresses listed below, with the subject line, "CCOM Final Exam, March 2018":

• lisa.tolliver@yahoo.com
• lisa.tolliver@mimusa.edu

 

DEADLINE: March 13, 2018

 

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Cross Cultural Management/ Cross Cultural Communication

Exam

 

• 24 multiple choice questions plus 1 short answer question based on your experience and opinion.
  
  
  
• You may assist each other, but everyone must post his/her own answers.
  
  
  
• The exam (like the final paper) is due on the scheduled last day of class, during final exam period.  There will be no on-site activity that day.
  
  
  
• Answers may be found in Unit 1 (the first half) of the Moran textbook. Some can even be researched online!

 

 

Question 1

Marks: 1

1. Of the following persons, select the one type least likely to benefit from cross-cultural learning:
a. Immigrants
b. Travel agents
c. Mathematicians
d. Businesswomen

Choose one answer.

	A. A
	B. B
	C. C
	D. D

 

Question 2

Marks: 1

2. Management increasingly is responding to the needs of a multicultural workforce and market. Select the least-relevant strategy to accomplish this:
a. Equal opportunity and affirmative action programs.
b. Information on ethnic foods and restaurants.
c. Cross-cultural training of all managers.
d. Guidebooks for those going overseas on assignment.

Choose one answer.

	A. A
	B. B
	C. C
	D. D

 

Question 3

Marks: 1

3. Since our thinking is culturally conditioned, select the most effective approach to employee training from among the following possibilities:
a. Teach everyone, regardless of cultural background, how to think conceptually.
b. Inform expatriate personnel of local drinks and recreational opportunities.
c. Train overseas employees how to adapt to local customs.
d. Seek market opportunities abroad only in cultures most like your own (e.g., British Commonwealth nations).

Choose one answer.

	A. A
	B. B
	C. C
	D. D

 

Question 4

Marks: 1

4. Among the following characteristics to observe in a foreign culture, the most important to analyze is:
a. Food and eating habits.
b. Dress and appearance.
c. Time and time consciousness.
d. Sense of self and sense of space.

Choose one answer.

	A. A
	B. B
	C. C
	D. D

 

Question 5

Marks: 1

5. The least important way to get a fix on a people’s norms and values is to analyze:
a. Their advertising practices.
b. Their rituals for birth, death, and marriage.
c. Their showing of respect or deference.
d. Their expression of good manners and gift giving.

Choose one answer.

	A. A
	B. B
	C. C
	D. D

 

Question 6

Marks: 1

6. Of the following systems approaches to cultural analysis, by far the most significant is:
a. Hospital/health systems.
b. Recreational systems.
c. Kinship systems.
d. Political systems.

Choose one answer.

	A. A
	B. B
	C. C
	D. D

 

Question 7

Marks: 1

7. In a bureaucratic culture, choose the item least likely to be a concern to administrators:
a. Detailed organization chart.
b. Manuals of rules and regulations.
c. Establish and enforce control systems.
d. Use of informal relationships and communication systems.

Choose one answer.

	A. A
	B. B
	C. C
	D. D

 

Question 8

Marks: 1

8. Some things in a culture are explicit and overt. Choose the word that best expresses this:
a. Assumptions.
b. Inference.
c. Aware.
d. Law.

Choose one answer.

	A. A
	B. B
	C. C
	D. D

 

Question 9

Marks: 1

9. The one item among the following that is not a cultural universal is:
a. Advertising.
b. Courtship.
c. Division of labor.
d. Sports.

Choose one answer.

	A. A
	B. B
	C. C
	D. D

 

Question 10

Marks: 1

10. For a minority seeking to move into the majority culture, the item of least concern should be:
a. Language and communication habits.
b. Dress and appearance.
c. Work habits and practices.
d. Artistic tastes and preferences.

Choose one answer.

	A. A
	B. B
	C. C
	D. D

 

Question 11

Marks: 1

11. Customs and traditions are important because they give people:
a. Clues for acceptance into the group.
b. A sense of identity.
c. Ways to distinguish themselves from strangers.
d. Ways to feel comfortable.

Choose one answer.

	A. A
	B. B
	C. C
	D. D

 

Question 12

Marks: 1

12. The trauma of culture shock may be most evident in persons when they experience:
a. Homesickness.
b. Dislike of the host culture.
c. Loss of reference points/groups.
d. Inability to learn the local language.

Choose one answer.

	A. A
	B. B
	C. C
	D. D

 

Question 13

Marks: 1

13. “Cognitive flex” does not refer to a person’s ability to:
a. Alter their dress to suit local customs.
b. Accept new ideas, beliefs, and experiences.
c. Accept cultural differences.
d. Be flexible in outlook and attitudes.

Choose one answer.

	A. A
	B. B
	C. C
	D. D

 

Question 14

Marks: 1

14. Select the least-appropriate completion to the following statement: Transitional experiences may be triggered by:
a. Divorce.
b. Death of a close friend or relative.
c. Relocation assignment.
d. Foreign visitors.

Choose one answer.

	A. A
	B. B
	C. C
	D. D

 

Question 15

Marks: 1

15. The following will not foster acculturation in a different environment:
a. Living in a cultural compound with one’s own kind.
b. Being prepared and informed about the host culture.
c. Being creative and experimental.
d. Being patient and realistic with self/others.

Choose one answer.

	A. A
	B. B
	C. C
	D. D

 

Question 16

Marks: 1

16. Of the following, which is of the least concern to an American multinational with an effective foreign deployment system:
a. Adequate recruitment, assessment of candidates.
b. Briefings of U.S. foreign policy in the region.
c. Pre-departure cultural/language training.
d. On-site monitoring and support services.
e. Reentry preparation and services.

Choose one answer.

	A. A
	B. B
	C. C
	D. D

 

Question 17

Marks: 1

17. Which of the following is least relevant when observing business protocol abroad:
a. Learning about local managerial practices.
b. Studying innate character of the locals.
c. Using home culture problem-solving techniques.
d. Observing local business etiquette.

Choose one answer.

	A. A
	B. B
	C. C
	D. D

 

Question 18

Marks: 1

18. Of the following, which is least important of the technology when transferring it abroad:
a. The state of the art.
b. Appropriate to the situation.
c. Accompanied by training services.
d. Capable of being effectively used in the country to which it is transferred.

Choose one answer.

	A. A
	B. B
	C. C
	D. D

 

Question 19

Marks: 1

19. Of the following, select the least-accurate characterization of bribery and corruption:
a. Probably are cultural universals.
b. Are relative and differ by degree.
c. Are considered like a “tip” in some societies (e.g., to ensure service).
d. Are practiced only by morally inferior people.

Choose one answer.

	A. A
	B. B
	C. C
	D. D

 

Question 20

Marks: 1

20. Which of the following best characterizes human resource development:
a. Universally held in high regard.
b. Involves the capitalization of human assets.
c. Concerned only with training.
d. Concerns only males in most cultures.

Choose one answer.

	A. A
	B. B
	C. C
	D. D

 

Question 21

Marks: 1

21. In evaluating the effectiveness of cross-cultural training, the least useful approach is:
a. Using pre-/post-measurement instruments.
b. Using observers during/after training.
c. Requiring trainees to memorize cultural specifics.
d. Ratings by clients, peers, or supervisors of on-site performance.

Choose one answer.

	A. A
	B. B
	C. C
	D. D

 

Question 22

Marks: 1

22. Which of the following is not a suitable element of synergy:
a. Coalescence.
b. Individualism.
c. Cooperation/collaboration.
d. Mutual reciprocity.

Choose one answer.

	A. A
	B. B
	C. C
	D. D

 

Question 23

Marks: 1

23. International development project teams are not helped by:
a. Thinking in multidimensional terms.
b. Practicing cross-cultural communication skills.
c. Adhering strictly to one’s attitudes and values.
d. Integrating different team member competencies.

Choose one answer.

	A. A
	B. B
	C. C
	D. D

 

Question 24

Marks: 1

24. Which of the following is the least-significant result of networking?
a. Creating synergy among like-minded professionals.
b. Advancing in one’s career.
c. Sharing ideas and information with those of similar interests.
d. Linking up with others only by computers.

Choose one answer.

	A. A
	B. B
	C. C
	D. D

 

Question 25

Marks: 1

What is the most important aspect of cross cultural management you have learned in this class so far?

Answer: